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Turizm Araştırma Dergisi

Yıl 2013 , Cilt 2 , Sayı 2

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Thoughts of city hotels as regards outsourcing strategies

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Depending on the speed of increasing competition, the desire of covering costumers’ demands and expectations, hence providing pleasure, has led businesses to use some management strategies in their activities. Competition advantage with foreign procurement has inclined businesses to use outsourcing. Precise description of basic abilities and decisions to use foreign procurement with a right supplier firm is going to be a crucial factor in success of hotels. A research in 3&4 and 5 star hotels in Ankara has been done. The main problem of the research was in which activities outsourcing must be used in city hotels and which activities must be covered with basic abilities of the business itself. The aim of the present study is to determine which outsourcing strategy is used in city hotel departments. According to the result of the research, hotel businesses apply to outsourcing strategies largely with financial reasons. Sometimes, businesses do not satisfy with services and goods that supplier firms have provided. Businesses call for outsourcing in activities which they consider as beyond their abilities like security, laundry, animation, general ground cleaning etc… Sometimes, there might be a legal disaccord stemmed from contracts between main business and supplier firm.

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